Frequently Asked Questions (FAQs)
1. How can I place an order?
You can place an order directly through our website by selecting your desired items, adding them to the cart, and proceeding to checkout. Once your order is confirmed, you will receive an order confirmation message.
3. How long does delivery take?
Orders are usually delivered within 3–5 working days, depending on your location.
4. What are the delivery charges?
Delivery charges are mentioned at checkout and may vary depending on your city and order size.
5. What is your return and exchange policy?
We only offer replacement in case of:
-
Damaged items
-
Incorrect items received
❗ Please note: Orders above PKR 30,000 are not eligible for replacement.
6. How can I request a replacement?
To request a replacement, please contact us within 48 hours of receiving your order with:
-
Order number
-
Clear pictures or video of the issue
Requests after 48 hours will not be entertained.
7. Are sale items eligible for replacement?
No, sale or discounted items are not eligible for replacement, unless the item is damaged or incorrect.
8. Can I cancel my order?
Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation is not possible.
9. Are the colors exactly the same as shown on the website?
We try our best to display accurate colors. However, slight color variations may occur due to lighting and screen resolution.
10. How can I contact Haseen Fashion?
You can contact us through:
-
WhatsApp
-
Instagram
-
Email